If have a fault or problem with your phone or other device, pleae check the handbook you received when you purchased your phone or device.
To learn more about your specific phone or device, click here. (Data charges apply)
Below shows a list of the most commonly reported faults:
LED backlight not functioning
Touch sensors not responding
Faulty charger port
Damaged phone battery
Damaged headset (headphone) port
Damaged SIM card slot
Damaged memory slot
Malware on device
If you wish to find out more or get info on another fault not covered on the above list please click here (Data charges apply)
Want to diagnose the problem on your phone?
Firstly, check for power by switching on the device. Then test all the hardware features (speaker, torch, LED lighting etc.).
If there there is an issue with the hardware (the hardware is the actual phone, rather than the software), please take it to a recognised phone dealer to further asses it and to help you fix the fault.
If your phone or device is less than a month old, please take it to the place where you purchased the phone.
If the device has malware, thoroughly run a deep scan on the device to exterminate any malware. If you are unable to do this, take your phone to a recognized phone dealer and they will assist.